ian and sarah hodge are from lancaster, pennsylvania, two people who have lost their coverage already. welcome, thank you for joining us, let me start with you, did you recognize your insurance policy was going to get cancelled under obama care? >> no, we had no idea it would be cancelled until we got the letter from high mart. >> so when you followed the debate and you heard the president saying that, as we all did, did you believe him? >> yes, in fact, our biggest concern when we got the letter is we felt betrayed. that was the emotion we felt the most, we felt betrayed. that was what what was said by the administration andesident h >> so you get the letter, ian and sarah, this is your insurance company which you say you liked, your policy is cancelled? >> policy is cancelled as of january 1st, 2014. >> and what did you did then? did you try to go on the exchange when october came? >> yes, we tried -- i tried to go on the exchange on october 1st, the first day, unable to sign in. tried about ten times on that day. periodically went back to try to sign in, i never was really successf